Terms and Conditions for Dr E Heal (dreheal.com)
Last Updated: 20-04-2025
1. Acceptance of Terms
By accessing or using Dr E Heal (“we,” “us,” or “our”) website (dreheal.com), enrolling in our 40-day Ayurvedic programs, or interacting with our services, you agree to comply with these Terms and Conditions. If you disagree with any part, immediately cease using our services. Continued use constitutes acceptance.
2. Eligibility
- Age Requirement: Users must be 18+ years old. Minors (under 18) require written consent from a parent/guardian.
- Health Disclosure: By enrolling, you confirm all provided health information (medical history, symptoms, medications) is accurate and complete.
- Geographic Restrictions: Services are currently available only in [India/UAE /Specific Regions].
3. Program Enrollment & Payment
- Registration:
- Create an account with valid contact details.
- Submit health assessment forms truthfully.
- Payment:
- Fees are due in full upon enrollment unless a payment plan is offered.
- Accepted methods: Credit/debit cards, UPI, net banking (via secure third-party processors).
- Refunds:
- Non-refundable except under [specific conditions, e.g., program cancellation by Dr E Heal].
- See Refund Policy for details.
- Cancellation:
- Users may cancel anytime via email to [[email protected]].
- No prorated refunds for partial participation.
- Access:
- Program materials (diet plans, yoga guides) are accessible for [X days/months] post-enrollment.
- Sharing login credentials or redistributing content is prohibited.
4. User Obligations
- Compliance: Follow all program guidelines (diet, yoga, medication adjustments) as advised.
- Medical Consultation: Consult your primary healthcare provider before starting any program.
- Prohibited Actions:
- Misrepresenting health conditions.
- Reselling/sharing program materials.
- Using services for illegal purposes.
5. Medical Disclaimer
- Not Medical Advice:
- Dr E Heal’s programs provide complementary health care and are not a substitute for professional medical diagnosis, treatment, or emergency care.
- No Guaranteed Outcomes: Results depend on individual adherence, health status, and genetic factors.
- Emergencies: Seek immediate medical help for urgent issues (e.g., chest pain, severe allergic reactions).
6. Third-Party Services
- Payment Processors: We use secure third-party platforms (e.g., Razorpay, Stripe). Their terms govern transactions.
- External Links: We are not responsible for content on linked websites (e.g., blogs, partner clinics).
7. Intellectual Property
- Ownership: All content (text, videos, diet plans) is owned by Dr E Heal. Unauthorized use, reproduction, or distribution is prohibited.
- Trademarks: “Dr E Heal,” the logo, and program names are trademarks. Unauthorized use may result in legal action.
8. Limitation of Liability
- Direct Liability: We are not liable for:
- Indirect damages (emotional distress, lost income).
- Health outcomes related to user non-compliance.
- Technical Issues: We are not responsible for service interruptions due to maintenance, outages, or third-party errors.
9. Termination
- By Dr E Heal: We reserve the right to terminate access for violations of these Terms.
- By User: You may terminate your account via email to [[email protected]].
10. Dispute Resolution
- Governing Law: Disputes are governed by the laws of India.
- Arbitration: Claims will be resolved through binding arbitration in [City, State], waiving the right to class action.
11. Amendments
We may update these Terms periodically. Continued use after changes constitutes acceptance. Check this page regularly for updates.
12. Force Majeure
We are not liable for delays/cancellations due to unforeseen events (e.g., pandemics, natural disasters).
13. Severability
If any clause is deemed unenforceable, the remaining Terms remain valid.
14. Contact Information
For questions or disputes:
Email: [[email protected]]
Address: [Insert Registered Office Address]
Phone: [Insert Contact Number]